Frequently Asked Questions
How does the ordering process work?
After calling or emailing in your specifications, we will get back to you with a cost estimate. Once the estimate is approved by you, we require a 50% deposit to start the design process. We will go through revisions to make sure that you are totally satisfied, and after final approvals on the design proof, we will begin production. The final 50% payment is due on pick-up or installation of the project in question.
What is your lead time on custom signage?
Based on the sign type, complexity, size, scheduling and stock availability, turnaround time can vary greatly. Temporary signage can sometimes be produced the same day after art approval, while most other moderate sign projects can take approximately 2-8 weeks. This does not include the municipal approval process. Naturally, the larger the project, the longer the time scale. We can provide you with estimated production times on your proposal.
Do you provide installation services?
We are available to install all our own signage within a 25 mile radius of our shop. If you are looking to install signage not ordered through us, please inform us of the project details and we can determine if it is within our scope.
Can I pick up my sign in your shop?
Yes, local pickup is available Monday through Friday, 9:30 to 5:30. If you’re unable to make it in, we have shipping services available.
Do you provide bulk discounts?
Please include how many signs you plan to order in your initial project email and we’ll determine if we can apply a discount to your order.
I need to get town approval for my new signage. Can you assist me with that?
We can help you fill out the necessary paperwork and we do supply all necessary renderings and schematics for town approvals. However, we are unable to go to meetings or submit paperwork on your behalf.
What is your return policy?
Custom products cannot be returned.